Location: Santa Clara, California
Contact: jobs@drobo.com

Job Description:
This motivated individual will be responsible for supporting Customer Service processes related to all Data Robotics product lines.

Duties & Responsibilities:

• Will work closely with Service Providers to insure proper quality levels of product or services are met.
• Responsible for handling the RMA process, with Service providers, and insuring customers issues are resolved properly within our Service Level Agreements.
• Candidates will help develop and maintain superior customer service, sales, and vendor phone and email support processes. Will provide level 3 support for Customer Service operations.
• Provide input and feedback to other departments for closed-loop process improvement.
  

Minimum Job Requirements:

• Strong computer technical abilities and experience, specifically with embedded processors, or storage systems.
• Must have the ability to provide superior customer service, sales, and vender phone and e-mail support.
• 5+ years experience in Customer Service/RMA processing, Call Center Operations. Have experience is Technical Support of Storage Systems, RAID 0, 1, & 5.
• Able to effectively manage multiple activities simultaneously. Strong organizational skills required. Candidate must have excellent written and oral communication skills.
• BSEE or BSME degree and/or related work experience.
  

Knowledge, Skills and Abilities Required:

• Experienced with CRM applications, Call Center Operations/metrics.
• Must have the ability to provide superior customer service, sales, and vender phone and e-mail support, must be web savvy.
• Must have experience with Technical Support of Storage Systems.
• Computer expertise in MS Office, Windows Operating Systems, Apple OS X Operating Systems.
• Previous Management experience is a plus.